Privacy Policy

Last updated: February 23, 2026

1. Introduction

Klosterman Chiropractic Wellness Center LLC ("we," "us," or "our") operates Synergy Chiropractic and is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

2. What Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Date of birth and gender
• Insurance information and billing details
• Health and medical history relevant to treatment
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Data

We use your personal information to:

• Provide, maintain, and improve our healthcare services
• Schedule and manage appointments
• Process payments and insurance claims
• Communicate with you about your care, appointments, and treatment plans
• Send appointment reminders and follow-up communications
• Send promotional offers and practice updates (with your consent)
• Comply with legal and regulatory requirements
• Improve our website and patient experience

4. SMS/Text Messaging

SMS Opt-In and Consent

By providing your phone number and opting in through our website forms, appointment booking system, or in-office sign-up, you expressly consent to receive SMS/text messages from Klosterman Chiropractic Wellness Center LLC (doing business as Synergy Chiropractic). Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt in by submitting your phone number on our website, replying "YES" to a confirmation text, or providing written consent at our office.

If you opt in to receive text messages from Synergy Chiropractic, you may receive:

• Appointment confirmations and reminders
• Follow-up care instructions
• Scheduling updates and office notifications
• Promotional offers and special announcements (marketing messages only with explicit opt-in)

Message and data rates may apply. You may receive up to 10 messages per month. Message frequency varies based on your appointment schedule and preferences. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. After opting out, you will receive a confirmation message and will no longer receive SMS messages from us.

Mobile Information Sharing Statement

No mobile information, including phone numbers, opt-in data, or SMS consent records, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and appointment management platforms, is permitted solely for the purpose of delivering the messaging service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for billing purposes
• Service providers who assist our operations (e.g., scheduling software, payment processors)
• Legal authorities when required by law

6. Data Security and Handling

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmitted between your browser and our website (SSL/TLS)
• Secure storage of personal and health information on protected servers
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Physical security measures at our office location

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications, including SMS and email
• Withdraw consent for data processing at any time
• Request a copy of your data in a portable format
• File a complaint with a regulatory authority

To exercise any of these rights, please contact us at:
Phone: (937) 265-4008
Email: [email protected]
Mail: 255 N Main St, Springboro, OH 45066

We will respond to your request within 30 days. You will not be discriminated against for exercising any of your privacy rights.

8. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) regarding protected health information (PHI). Our Notice of Privacy Practices, available at our office, provides additional details about how we handle PHI.

9. Cookie and Tracking Practices

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant content. The types of cookies we use include:

• Essential cookies: Required for the website to function properly (e.g., form submissions, navigation)
• Analytics cookies: Help us understand how visitors interact with our website by collecting information such as pages visited, time on site, and traffic sources (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns (e.g., Meta Pixel, Google Ads)
• Functional cookies: Remember your preferences and settings to improve your experience on return visits

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you before a cookie is stored. Please note that disabling cookies may affect the functionality of certain parts of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Klosterman Chiropractic Wellness Center LLC
255 N Main St, Springboro, OH 45066
Phone: (937) 265-4008
Email: [email protected]